Check-in at the airport

Two types of check-in procedures are available: “Skip Service” and “Check-in at the airport”.
This page will guide you through the procedures for check-in at the airport.

Click here for information on how to use the “Skip Service”

Boarding procedures can be completed at a Self-service check-in machine or a check-in counter. A “boarding pass” is required for boarding.

  1. Step 1 Issuance of boarding passes

    Customers with airline tickets

    • Purchased via travel agencies, etc.
      • e-Ticket Itinerary Receipt
    • Purchased by credit card
      • Card used for purchase, or confirmation number and reservation number
    • Purchased at convenience stores
      • Reservation number and confirmation number

    Proceed to a self-service check-in machine or a check-in counter. A boarding pass will be issued.

    Customers with airline tickets

    • Other airline tickets
    • Magnetic flight ticket

    Customers without tickets

    • No reservation
    • Reserved

    Proceed to a counter. A boarding pass will be issued.

    • *
      Be sure to have the credit card holder complete check-in procedures when using a credit card.
  2. Step 2 A boarding pass is required for baggage check-in.

    Note that while an "e-Ticket Itinerary Receipt" is similar to a "boarding pass", their uses are different.

    One "e-Ticket Itinerary Receipt" contains a travel schedule for up to two sections.

    For return trips, do not discard your “e-Ticket Itinerary Receipt” because an e-ticket is also used for boarding procedures on outward flights.

  3. Step 3 Pass the security checkpoint at least 20 minutes before the departure time.

    Under the direction of the Ministry of Land, Infrastructure, Transport and Tourism and as part of our countermeasures against terrorism, we are undertaking stricter checks of jackets and footwear and screenings of potential explosives before allowing passengers to board.
    Please complete the security check in good time and proceed to your boarding gate.
    Click here for details.

    • Touch the two-dimensional bar code on the boarding pass.

    • Be sure to receive the “Security Certificate”.
      Do not lose the “Safety inspection Certificate” until you reach your destination.

  4. Step 4 Go to the boarding gate at least 10 minutes before the departure time.

    • Touch the two-dimensional bar code on the boarding pass.

    • Be sure to take the boarding guidance.
      Do not lose the “Safety inspection Certificate” until you reach your destination.

  5. Step 5 Departure


Departure location

The departure location will differ depending on the airport and flight region. See the table below for details.

Departure Airport Flight region Counter
Haneda (Tokyo) Star Flyer check-in counters or self-service check-in machines in the south wing on the second floor of Terminal 1

Airport information

Kitakyushu Star Flyer check-in counters or self-service check-in machines at the check-in lobby for domestic flights on the second floor

Airport information

Fukuoka ANA check-in counters or ANA self-service check-in machines on the first floor of the domestic passenger terminal

Airport information

Kansai (Osaka) ANA check-in counters or ANA self-service check-in machines at the check-in lobby for domestic flights on the second floor of Terminal 1

Airport information

Yamaguchi Ube ANA check-in counters or ANA self-service check-in machines on the first floor

Airport information

Chubu (Nagoya) ANA check-in counters or ANA self-service check-in machines at the check-in lobby for domestic flights on the third floor

Airport information

If you miss a flight

Please check in according to the above time.
Pass the security checkpoint at least 20 minutes before the departure time to ensure departure at the scheduled time.
After closing time, you may not be able to board even if you have made a reservation. Should you miss your flight, you can apply for a refund after being charged the prescribed fee. Note that your flight cannot be changed to another flight.

Reserve flight

Select on the Calendar
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0(Age 3-11)
0(Age 0-2)

Click here for international flights

Change/confirm reservations

Customers with a ticket reservation

Customers who have completed their reservations can view the details of their reservations from the following list of reservations, and can change or cancel a seat reservation.

Click here for international flights

Check the Flight Status

Click here for international flights

Reserve a flight ticket + lodging