Elderly passengers and people with disabilities

Priority boarding

Passengers will be given priority for boarding the aircraft.
When boarding, notify check-in counter staff and come to the boarding gate early.

About Passenger’s Ability to Walk

For assistance at the airport and on the aircraft, please use the ‘Walking Status / Checked-In Wheelchair Contact Sheet’ and inform the SF Call Center (Japan domestic flight reservation and information center) of your ability to walk and whether or not you use a wheelchair.

Wheelchair rental

Wheelchairs are available at departure airports and arrival airports.
Depending on your flight, you may need to travel by bus or use stairs.
Passengers who would like to use a wheelchair or request assistance should notify staff when making a reservation.

  • *
    Note that there are a limited number available, and we may not be able to meet your request in some cases. Thank you for your understanding.
  • *
    We will accept a passenger’s wheelchair as checked baggage at check-in.

Passengers with visual impairments, or with difficulty walking unaided, or who use electric wheelchairs
Passengers with medical cylinders or severe illness or injury

In some cases, such passengers will require an attendant or special procedures, so we ask that you notify staff when making a reservation.

Passengers travelling with guide dogs, hearing dogs and service dogs

Passengers who want to travel together with their service pets in the cabin may do so at no charge. Please notify staff when making a reservation.

Passengers using an electric wheelchair

Please notify our staff of the size, weight and battery type when making a reservation. Also, please come to the airport check-in counter at least 60 minutes before your departure time on the day of departure.

<About batteries of motorized wheelchairs>
If you do not know about the battery of your own wheelchair, please ask the manufacturer beforehand.If you have a type of wheelchair that does not allow you to check the battery easily due to its structure, please bring documentation, such as the instruction manual, that indicates the type of battery.

In-flight support

  • Braille Safety Guide (Japanese version/ English version)

    Braille versions of the in-flight Emergency Facilities Guide pamphlets are available.

  • Writing Boards

    These are available at the check-in counter, in-flight, and security checkpoints as a communication tool for hearing-impaired customers.

  • Pharmaceutical products, medical supplies and medical devices

    Cold medications, painkillers, motion sickness medicine and other over-the-counter medications are available as well as pharmaceuticals and medical supplies (such as intravenous and injection preparations) for physician use in the event of a sudden illness. There is also an automatic external defibrillator on board.

  • *
    Cabin attendants are trained to provide emergency assistance in-flight. In-flight wheelchairs are provided for disabled passengers to use to move around on board a flight. If you are not feeling well, please do not hesitate to notify a cabin attendant.

Reserve flight

Select on the Calendar
1(Age 12+)
0(Age 3-11)
0(Age 0-2)

Click here for international flights

Change/confirm reservations

Customers with a ticket reservation

Customers who have completed their reservations can view the details of their reservations from the following list of reservations, and can change or cancel a seat reservation.

Click here for international flights

Check the Flight Status

Click here for international flights

Reserve a flight ticket + lodging