Check-in flow

About check-in procedures.

  1. Step.1What to Bring

    Please bring the following 3 items at the check-in counter.

    • 1.
      Passport
    • 2.
      Information of international ticket departing from / arriving in Japan (Copy of ltinerary receipt)
    • 3
      Credit card used for payment or 9 digit confirmation number + 4 digit reservation number
    • *
      If you use a credit card for check-in procedure, you must be the cardholder of the credit card used to purchase your tickets.
    • *
      If we are unable to confirm the 3 items, you may be asked to purchase a new ticket available at the moment. (If there are not enough seats, you may be unable to board)
  2. Step.2Check-in

    Please come to the check-in counter with enough time.
    Please check in at the staffed counter.

    A boarding pass will be issued at the counter.

    • *
      Self service check-in machines are not available for this procedure.
  3. Step.3Baggage

    Click here for check-in baggage.

  4. Step.4Security Checkpoint

    Please pass through the Safety Inspection 15 minutes prior to your departure.

    Touch the reader with the 2D barcode on your boarding pass.

  5. Step.5Boarding Gate

    Please be present at the boarding gate at least 10 minutes prior to your departure.

    Touch the reader with the 2D barcode on your boarding pass.

  6. Departure

Place of departure procedures

Departure procedure and location depends on your destination or direction.

In case you miss your flight

Please keep to the above time for boarding procedures.
In order to ensure on time departure, please pass through the Safety Inspection 15 minutes prior to your departure.
Please be forewarned should you not be present at the boarding gate before the deadline, you may not be able to board the flight in time, regardless of whether or not reservation was completed.
In case you miss your flight, you will be asked to pay a predefined commission and get refunded.
Please be advised that change to another flight is not allowed.

Tickets

1(Age 12+)
0(Age 3-11)
0(Age 0-2)

Verification and modification of reservation

Passengers who have already made reservations can confirm their reservation content, change their seat assignment or cancel their reservation from the reservation list below.