Changes / Refunds (Cancellations)
Information on the procedures to change or claim a refund (cancellations) for tickets.
Reservation Changes and Cancellations
Reservation Changes and Refunds at Customer Convenience
This page provides information on changes to your reserved flight and refund on tickets at customer convenience.
Changes and Refunds for Delays/Cancellations
This page provides information on transferring a reserved flight (reservation change) and refunds on tickets when your flight is delayed or canceled.
Other Handling of Tickets
This page provides information on the procedures in the event you have misplaced or lost your ticket.
Restrictions on Internet Services
This page provides information on the restrictions relating to the procedures for changing or claiming a refund on a reservation online.