Procedure from Reservation to Boarding

Information about procedures to follow from ticket reservations to boarding.

  1. Step 1 Reservation

    • Telephone
      SF CALL CENTER
      (Japan domestic flight reservation center)
      0570-07-3200*1

      7:00–21:00, 365 days a year
    • Online
      Website
      Smartphone website
      www.starflyer.jp
    • Airport
      Airport check-in counter
    • Travel agency
      Specified travel agencies
  2. Step 2 Payment

    • SF CALL CENTER
      Online
      Credit Card
    • Convenience Store
      Cash
    • Airport check-in counter
      Credit card, cash
    • Specified travel agencies *2
      Credit card, cash
  3. Step 3 Boarding

    • Check-in
      Check-in counter, self-service check-in machine*3
    • SKiP Service*4
      Check-in is not required

    SKiP Service is a registered trademark of ANA.

  4. Step.4

    Passengers with baggage they wish to stow should bring it to the baggage counter.
    You should pass the security checkpoint at least 15 minutes prior to departure time.

  • *
    Starting October 27, 2019, the cut-off time of the security checkpoint will be changed.
Airport Until October 26, 2019 Beginning on October 27, 2019
Haneda Airport
(Terminal 1, Terminal 2)
20 minutes before the departure time 20 minutes before the departure time
Outside the times listed above 15 minutes before the departure time
  • *1
    Customers using some IP phones may use this service.
  • *2
    Payment methods vary depending on the travel agency. When making a purchase, some travel agencies may also charge a ticket issuing fee that is separate from the fare amount. Check with your travel agency for details.
  • *3
    The service might not be available for some fares.
  • *4
    SKiP Service is a service that allows passengers to avoid traditional check-in at the check-in counter or self-service check-in machine if they reserve, purchase or make a seat reservation in advance. The service might not be available in some cases. (SKiP Service is a registered trademark of ANA.)

Reserve flight

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1(Age 12+)
0(Age 3-11)
0(Age 0-2)

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Change/confirm reservations

Customers with a ticket reservation

Customers who have completed their reservations can view the details of their reservations from the following list of reservations, and can change or cancel a seat reservation.

Click here for international flights

Check the Flight Status

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