Procedure from Reservation to Boarding

Information about procedures to follow from ticket reservations to boarding.

Step 1 Reservation
- Telephone
  
  SF CALL CENTER
  (Japan domestic flight reservation center)
  0570-07-3200^*1
  
  7:00–21:00, 365 days a year
- Online
  
  Website
  Smartphone website
  www.starflyer.jp
- Airport
  
  Airport check-in counter
- Travel agency
  
  Specified travel agencies
Step 2 Payment
- SF CALL CENTER
  Online
  
  Credit Card
- Convenience Store
  
  Cash
- Airport check-in counter
  
  Credit card, cash
- Specified travel agencies^*2
  
  Credit card, cash
Step 3Check-in
- Check-in
  
  Check-in counter, self-service check-in machine^*3, Online check-in^*4
Step.4Baggage Check-in, Security checkpoint and Boarding Gate

Passengers with baggage they wish to stow should bring it to the baggage counter.
You should pass the security checkpoint at least 20 minutes prior to your departure time,
and and arrive at the boarding gate no later than 10 minutes prior to your departure time.

*1
Customers using some IP phones may use this service.
*2
Payment methods vary depending on the travel agency. When making a purchase, some travel agencies may also charge a ticket issuing fee that is separate from the fare amount. Check with your travel agency for details.
*3
The service might not be available for some fares.
*4
Online check-in is a service that allows you to check-in and issue a boarding pass from a device such as a smartphone from 24 hours before the departure of your scheduled flight after purchasing a reservation.
Online check-in may not be available in some cases. Click here for details.
Click here for more information about online check-in.

Depart
Arrive

Departure Date			Select on the Calendar

Adult	1(Age 12+)
Child	0(Age 3-11)
Infant	0(Age 0-2)

Change/confirm reservations

Customers with a ticket reservation

Customers who have completed their reservations can view the details of their reservations from the following list of reservations, and can change or cancel a seat reservation.