Boarding Guidance Emails

We will primarily send you emails regarding reservations (including changes and cancellations) and purchases.

We will primarily send you emails regarding your flight and flight operations.

• When you make a reservation, change your reservation, or cancel your reservation
• The day before the payment due date (if payment has not been made)
• When payment is completed

• When sending your e-ticket copy
• When a flight is canceled
• When you temporarily pause or resume check-in
• When checking weather conditions
• When a flight is operating under certain conditions
  (e.g., the possibility of returning to the departure airport or changing the arrival airport)
• When we are unable to accept your pet in the cargo hold

etc.

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  We recommend registering an email address associated with a mobile phone or smartphone that you can access while traveling.
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  For StarLink members, the email address registered in your member profile will be automatically displayed when you make a reservation after logging in (you can change this during the reservation process).
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  Please note that flight status notifications are sent 24 hours a day.
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  If a delay or cancellation occurs on the day of your reservation or purchase, the boarding notification email may not be sent.
  Please refer to the Flight Status page for the latest flight information.
• *
  If your contact phone number is a mobile phone, we will also send notifications via SMS (Short Message Service).
  Please note that the sender's phone number will be "0570-07-3200," and you cannot reply to this number.
  (For SoftBank customers, the caller ID will display the number "21061" instead of a phone number.)

• At departure
• Upon arrival