This information applies to flights up to May 18, 2026.
We will provide information on flights from May 19, 2026 and onward on the relevant page as soon as it is available.
Case where online check-in is not available
Online check-in is not available for the following customers.
Passengers in this category must complete procedures at the airport counter.
- ①
Customers who have not completed their reservation/purchase
- ②
Passengers with children and those who need assistance from staff
- Passengers who require assistance from staff when boarding, such as those using wheelchairs
- Children between the ages of 2 and under 8 who are not accompanied by a person aged 12 or over
- For customers using Little☆Comet (unaccompanied minors)
- ③
Customers using fares that are not eligible for the following
STAR Senior*1 △ STAR Youth*1 △ Shareholder's Benefit Discount*2 △ Fly Japan Value Fare*1 △ - *1
Online check-in is available in the following case,
- boarding on the return flight if the certificate has been confirmed at the time of boarding on the outbound flight in the round-trip itinerary with the same reservation record.
- the certificate has been confirmed at the time of purchase (in the case of face-to-face sales at an airport counter, etc.).
- *2
Online check-in is available for the passengers who have completed "reservation/purchase/advance seat selection" and registered "shareholder's benefit number/registration password" before boarding.
- *1
- ④
If there is a difference between the fare at the time of purchase and the applicable fare at the time of boarding
- ⑤
Customers who do not use a PC/smartphone/tablet
In addition, it cannot be used if boarding procedures have been canceled due to bad weather or other circumstances.
