Case where online check-in is not available

Online check-in is not available for the following customers.
Passengers in this category must complete procedures at the airport counter.

  • Customers who have not completed their reservation/purchase
  • Passengers with children and those who need assistance from staff
    • Passengers who require assistance from staff when boarding, such as those using wheelchairs
    • Children between the ages of 2 and under 8 who are not accompanied by a person aged 12 or over
    • For customers using Little☆Comet (unaccompanied minors)
  • Customers using fares that are not eligible for the following
    STAR Senior*1
    STAR Youth*1
    Shareholder's Benefit Discount*2
    Fly Japan Value Fare*1
    • *1
      Online check-in is available in the following case,
      • boarding on the return flight if the certificate has been confirmed at the time of boarding on the outbound flight in the round-trip itinerary with the same reservation record.
      • the certificate has been confirmed at the time of purchase (in the case of face-to-face sales at an airport counter, etc.).
    • *2
      Online check-in is available for the passengers who have completed "reservation/purchase/advance seat selection" and registered "shareholder's benefit number/registration password" before boarding.
  • If there is a difference between the fare at the time of purchase and the applicable fare at the time of boarding
  • Customers who do not use a PC/smartphone/tablet

In addition, it cannot be used if boarding procedures have been canceled due to bad weather or other circumstances.

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1(Age 12+)
0(Age 3-11)
0(Age 0-2)

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Change/confirm reservations

Customers with a ticket reservation

Customers who have completed their reservations can view the details of their reservations from the following list of reservations, and can change or cancel a seat reservation.

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Check the Flight Status

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