Case where online check-in is not available
Online check-in is not available for the following customers.
Passengers in this category must complete procedures at the airport counter.
- ①
Customers who have not completed their reservation/purchase
- ②
Passengers with children and those who need assistance from staff
- Passengers who require assistance from staff when boarding, such as those using wheelchairs
- Children between the ages of 2 and under 8 who are not accompanied by a person aged 12 or over
- For customers using Little☆Comet (unaccompanied minors)
- ③
Customers using fares that are not eligible for the following
STAR Senior*1 △ STAR Youth*1 △ Shareholder's Benefit Discount*2 △ Fly Japan Value Fare*1 △ - *1
Online check-in is available in the following case,
- boarding on the return flight if the certificate has been confirmed at the time of boarding on the outbound flight in the round-trip itinerary with the same reservation record.
- the certificate has been confirmed at the time of purchase (in the case of face-to-face sales at an airport counter, etc.).
- *2
Online check-in is available for the passengers who have completed "reservation/purchase/advance seat selection" and registered "shareholder's benefit number/registration password" before boarding.
- *1
- ④
If there is a difference between the fare at the time of purchase and the applicable fare at the time of boarding
- ⑤
Customers who do not use a PC/smartphone/tablet
In addition, it cannot be used if boarding procedures have been canceled due to bad weather or other circumstances.
