Case where online check-in is not available
Passengers in this category have to complete procedure at the airport counter.
- ①
Passengers who have not completed their reservation/purchase
- ②
Cases where there is a difference between the fare paid at the time of purchase and the applicable fare at the time of boarding
- ③
Passengers who do not use a PC/smartphone/tablet
In addition, it cannot be used if boarding procedures have been canceled due to bad weather or other circumstances.
About boarding passes and confirmation slips after online check-in
After completing online check-in, you will be shown either a "boarding pass" or a "confirmation slip."
- Boarding Pass… Please proceed directly to security and the boarding gate.
- Confirmation Slip… Please complete the necessary procedures at the airport counter.
Cases where a confirmation slip is displayed
Passengers in these situations must present their confirmation slip at the airport counter to have a boarding pass issued.
①Passengers using fares that require verification of proof of eligibility
| STAR Senior** |
If you are traveling on the same reservation and under the same fare for both the outbound and return flights, |
|---|---|
| STAR Youth** | |
| Fly Japan Value Fare |
**For STAR LINK members who have registered their proof of identity via My Page at least 7 days prior to their reservation, a boarding pass will be displayed.
To register your proof of identity, please go to My Page → [Member Menu] → [Customer Information Registration/Cancellation]. (Available starting May 8, 2026)
②Passengers with children and those who need assistance from staff
- Passengers who require assistance from staff when boarding, such as those using wheelchairs
- Children between the ages of 2 and under 8 who are not accompanied by a person aged 12 or over
- For passengers using Little☆Comet (unaccompanied minors)
