International Flights: Check-in flow

About Checking In at the Airport

  1. Step.1The boarding pass will be issued

    At the airport counter, please show the travel documents and e-ticket itinerary receipt required for boarding.

    • *
      The check-in counter closes 40 minutes before departure time.
    • *
      Our staff will confirm and verify travel documents such as passports and visas. Please have the necessary documents ready in advance.
  2. Step.2To check in your baggage.

    Any baggage that cannot be carried into the cabin must be checked in at boarding.
    Please be careful not to check in valuables.

  3. Step.3Please proceed to security.

    Security inspections have been strengthened to prevent hijacking and terrorism. Thank you for your understanding.

  4. Step.4Please have your passport and boarding pass ready.

    Please show your passport and boarding pass at immigration.
    Whether or not you will need to fill out an immigration card will depend on the country.

  5. Step.5Please come to the gate at least 30 minutes prior to departure.

  6. Step.6Departure

Please come to the gate at least 30 minutes prior to departure.

Check-in procedures depend on the airport and destination. Please confirm the table below for more details.

Airport Used Counter
Kitakyushu 2nd Floor International Flight Check-In Counter
Chubu (Nagoya) 3rd Floor International Flight Check-In Counter
Taipei (Taoyuan) Terminal 1 International Flight Check-In Counter

If you missed your flight

Please complete all procedures at the airport at least 30 minutes in advance to make sure to depart on time.
Please be aware that if you are not present at the boarding gate 30 minutes prior to departure, you may not be able to board the flight in time, regardless of whether or not you previously completed the international check-in procedures. If you missed your flight., refunds*1 will only be issued upon paying a service fee. Please note that we cannot change to another flight at this point.

  • *1
    Depending on the fare, refunds may not be provided.


1(Age 12+)
0(Age 2-11)
0(Age 0-1)
  • *
    Search results for seating availability and airfare may vary per the number of travelers.


Verification and modification of reservation

Passengers who have already made reservations can confirm their reservation content, change their seat assignment or cancel their reservation from the reservation list below.