Ill or Injured Passengers

Passengers Who May Be Infected with a Disease

Passengers with serious infections or suspected infections that may spread to other passengers when flying are not allowed to board.
In addition, of the infectious diseases for which attendance is prohibited by the School Health and Safety Act, passengers who have not exceeded the attendance suspension period criteria are deemed not suitable for boarding an aircraft.
Except, that is, if a physician observes that there is no risk of infection during the following period. Please check with your doctor.
You will be able to board if your physical condition has been checked and it has been determined that there is no problem in you boarding the aircraft.
In some cases, a medical certificate may be required.

Name of Disease Attendance Suspension Period
Influenza 5 days after onset and up to 2 days (3 days for infants) after fever
Whooping cough Until the characteristic cough ceases or until treatment with antimicrobial medicine is completed
Measles Up to 3 days after the fever
Mumps 5 days after the onset of parotid, submandibular, or sublingual swelling
Rubella Until the rash disappears
Chickenpox Until all of the rash becomes scabs
Pharyngoconjunctival fever Until two days after the main symptoms cease
Tuberculosis, meningococcal meningitis, epidemic keratoconjunctivitis (pink eye), etc. Until a physician observes that there is no risk of infection due to symptoms

Passengers with medical oxygen cylinders or severe illness or injury

In some cases, such passengers will require an attendant or special procedures, so we ask that you notify staff when making a reservation.

Customers who require a medical certificate

Customers who use a medical oxygen cylinder in-flight or customers with the following severe illness or injury will be required to have the following documents.
Please FAX them in advance to the SF CALL CENTER (Japan Domestic Flight Reservation and Information Center).

  • 1
    1 copy of a medical certificate that clearly describes that the customer “can travel on an aircraft”
    • *
      The medical certificate must be issued by a doctor within 14 days of the boarding date.
    • *
      You can download a medical certificate here(117KB).
  • 2
    The device specifications for any medical oxygen cylinder and medical device used in-flight

    FAX number

    SF CALL CENTER (Japan Domestic Flight Reservation and Information Center)

    • *
      FAXes received at 18:00 or later will receive a response the next day.
      Please send your documents at least 2 days prior to your boarding date.

    Please come to the airport check-in counter at least 30 minutes before your departure time on the day of departure.

  • *
    The above passengers are no longer required to show a medical certificate at the airport check-in counter for boarding dates beginning on July 1, 2013 if they have FAXed a medical certificate to the SF CALL CENTER in advance.

Priority boarding

Passengers will be given priority for boarding the aircraft.
When boarding, notify check-in counter staff and come to the boarding gate early.

Wheelchair rental

Wheelchairs are available at departure airports and arrival airports.
Depending on your flight, you may need to travel by bus or use stairs.
Passengers who would like to use a wheelchair or request assistance should notify staff when making a reservation.

  • *
    Note that there are a limited number available, and we may not be able to meet your request in some cases. Thank you for your understanding.
  • *
    We will accept a passenger’s wheelchair as checked baggage at check-in.

Passengers using a motorized wheelchair

Please notify our staff of the size, weight and battery type when making a reservation. Also, please come to the airport check-in counter at least 60 minutes before your departure time on the day of departure.

<About batteries of motorized wheelchairs>
If you do not know about the battery of your own wheelchair, please ask the manufacturer beforehand.If you have a type of wheelchair that does not allow you to check the battery easily due to its structure, please bring documentation, such as the instruction manual, that indicates the type of battery.

Customers who carry on and use syringes (needles) for personal use

You may carry on and use insulin syringes, EpiPens and other syringes for self-administration of medication that are prescribed by a physician.
No advance notification is required or medical certificate needs to be shown.

<Safety Inspection>
During the safety inspection, notify staff that the item is a syringe (needle) for self-administration of medication.
To enable you to proceed smoothly through the airport safety inspection, we recommend you carry some form of identification of the purpose of its use (a prescription or medical certificate from your doctor, diabetes card, diabetes notebook, etc.).

In-flight support

  • Pharmaceutical products, medical supplies and medical devices

    Cold medications, painkillers, motion sickness medicine and other over-the-counter medications are available as well as pharmaceuticals and medical supplies (such as intravenous and injection preparations) for physician use in the event of a sudden illness. There is also an automatic external defibrillator on board.

  • *
    Cabin attendants are trained to provide emergency assistance in-flight. In-flight wheelchairs are provided for disabled passengers to use to move around on board a flight. If you are not feeling well, please do not hesitate to notify a cabin attendant.

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Customers with a ticket reservation

Customers who have completed their reservations can view the details of their reservations from the following list of reservations, and can change or cancel a seat reservation.

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