Airport Support
Eligible Customers
The following customers are eligible to use this service.
- 1.
Passengers traveling with infants or small children
- Alone adult passenger accompanying one or more children aged 3 or under
- Alone adult passenger accompanying one or more children aged 3 or under and one or more children aged 4 to 11
- 2.
Elderly passengers
- An elderly passenger (aged 65 or over) boarding alone or only with other passengers aged 65 or over
- An elderly passenger (aged 65 or over) boarding alone or only with other passengers aged 65 or over accompanying a child aged 11 or under
- 3.
Expectant mothers
- An expectant mother boarding alone
- Alone expectant mother accompanying a child aged 11 or under
- 4.
Unaccompanied minors
- A child aged 12 to 16 boarding alone
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There are some exclusions to this service. For children aged 5 to 11 (or 5 to 13 for flights to and from Mexico City) who are boarding alone, please useLittle☆Comet
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Passengers eligible for the service under categories 1. to 3. may be combined in either the same category (e.g., 1. and 1.) or different categories (e.g., 1. and 2.).
However, for passengers under category 4., combinations with different categories (e.g., 1. and 4.) are not permitted.
How to Make a Reservation / About the Procedure
For airport support services, reservations must be made by phone at least two days prior to your departure date.
Please make your reservation at SF CALL CENTER (For International Flight Reservation and Information).
At the Departure Airport
Airport staff will escort passengers from the check-in counter to the boarding gate.
At the Connecting Airport
Passengers will be escorted from the disembarking gate to the flight connection counter or the boarding gate for a connecting flight by airport staff. If the connecting flight will depart from a different terminal, passengers will be escorted to the shuttle bus area.
Services during transfers may be limited. For further information, please contact SF CALL CENTER (For International Flight Reservation and Information)
At the Arrival Airport
Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.
Notes
- This service is not provided for baggage transportation or childcare purposes.
- Instead of assigning one staff member to each individual member of a group, we may provide support to groups consisting of multiple passengers.
- We may not be able to accommodate your request for this service due to restrictions placed on the number of customers who can use it, as well as for other reasons.
Service details will also very depending on your itinerary and the situation at the airport, so please check these details upon making your request.
