Delayed or Canceled Flights due to Force Majeure Such as Bad Weather（Including flight suspension due to reduced passenger demand）
If your reserved flight is delayed or canceled due to force majeure such as a typhoon or snowfall, we will change your flight to another Star Flyer flight or give you a refund.
Changes to Reserved Flights
If your reserved flight is delayed or canceled, please reserve a substitute flight *before the departure time of the reserved flight.
We will accept changes to your ticket regardless of the fare type. We do not charge or refund any price difference or transaction fee.
*On the Star Flyer official website, you cannot make changes to your reservation if there is less than 20 minutes before departure of the reserved flight.
- *
The customer is responsible for any expenses (transportation and accommodation expenses) incurred when changing a reserved flight.
(Example of a Transfer to a Star Flyer Flight)
[Number of times a reservation can be changed]
- Only once
[Refunds after reservation changes]
- If a reservation change is canceled at the customer's convenience after the reservation change has been accepted, a transaction fee will be charged based on the original fare.
- *
For flights that have been canceled in advance due to bad weather or other reasons, you may change your reservation to an earlier flight.
See here for how to reserve a transfer flight on the Star Flyer official website
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STAR Q Discount Fares, Individual Inclusive Travel Fares (including Dynamic Packages), and Carer Discount Fares cannot be changed on the Star Flyer official website.
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Reservations made with our corporate reservation service (SF-Biz) can be changed through SF-Biz. The reserved flight cannot be changed via the Star Flyer official website.
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If you have a Star Link Benefit Fares reservation and wish to change to a flight on the same day, please contact the SF Call Center for assistance.
Refunds
Please complete the refund procedure within 1 year and 30 days of the travel start date (or the date of issue if the passenger has not begun traveling).
The deadline for refunds on the Star Flyer official website is 4 days after the last boarding date of the itinerary.
You will not be charged a cancellation charge. You will receive a full refund (only for flights you did not board).
[Where to Claim a Refund]
Please note that where you can claim a refund differs depending on where you purchased your ticket.
| Purchased From | Refund Location | |||
|---|---|---|---|---|
| Official website | SF CALL CENTER | Airport check-in counter | Travel agency | |
| Star Flyer official website | ○*1 | ○ | ○ | × |
| SF CALL CENTER | ○*1 | ○ | ○ | × |
| Star Flyer check-in counter | × | ○*2 | ○ | × |
| Convenience Store | × | ○*2 | ○ | × |
| Travel agency / travel website | × | × | × | ○ |
- *1
Refunds available through the Star Flyer official website are for credit card payments only. The deadline for refunds on the Star Flyer official website is 4 days after the last boarding date of the itinerary. For refunds 5 days or more after the last boarding date of the itinerary, we ask that you claim via the SF Call Center or at a Star Flyer airport counter.
- *2
If you have paid in cash, we will undertake procedures to refund you via a transfer to your bank account. However, in the case of a refund due to a force majeure such as bad weather, the transaction fee will be borne by the customer.
Tickets reserved on our corporate company website are non-refundable. Please contact the person in charge of corporate arrangements or our corporate desk at 0570-07-4919 (business hours: 9:00-19:00 / available all year round).
