Delayed or Canceled Flights due to Bad Weather or Aircraft Malfunction, Etc.
We deeply apologize for any inconvenience to our passengers as a result of delayed or canceled flights due to reasons attributable to us at Star Flyer.
For reserved tickets, we will change your reserved flight or give you a refund according to whichever option you prefer.
Changes to Reserved Flights
Please make your reservation for a transfer flight within 10 days of the scheduled departure date of your reserved flight.
We accept changes to your ticket regardless of the fare type. You will not be charged for the difference in cost or a transaction fee.
If Star Flyer flights are fully booked and you cannot transfer your flight, we can also transfer you to a flight with another airline.
[Passengers with rebookable fares]
- If the boarding date is undecided (changed to an open ticket), the reservation can be changed either to “a flight within 30 days of the departure date of the reserved flight,” or “a flight during the ticket's period of validity,” whichever period is longer.
[Passengers without rebookable fares]
- You can change your reservation only once.
Transferring to Another Airline or Other Transportation Means
If we at Star Flyer are liable for the transfer due to reasons such as an aircraft malfunction, we can change your flight to another airline or other scheduled transportation if you wish.
With regards to transferring to another airline, no difference in cost or handling fee is charged regardless of the fare type.
Also, when making a transfer, such as when the transfer flight is on a day from the day after the reserved flight due to a situation in which it is difficult to transfer to another flight on the same day due to no vacant flights, etc., travel expenses or accommodation expenses incurred and paid by the customer themselves will be reimbursed within the scope determined by Star Flyer.
See here for details on the payment of accommodation and transportation fees.
Please be aware that expenses incurred due to cancelled or delayed flights due to bad weather or runway closures cannot be reimbursed by Star Flyer.
Please claim a refund within 30 days from the departure date of your reserved flight.
You will not be charged a refund or cancellation charge. You will receive a full refund (only for flights you did not board).
[Where to Claim a Refund]
Please note that where you can claim a refund differs depending on where you purchased your ticket.
|Purchased From||Refund Location|
|Official website||SF CALL CENTER||Airport check-in counter||Travel agency|
|Star Flyer official website||○*1||○||○||×|
|SF CALL CENTER||○*1||○||○||×|
|Star Flyer check-in counter||×||○*2||○||×|
|Travel agency / travel website||×||×||×||○|
Refunds can only be claimed on the Star Flyer official website for credit card payments. Refunds on the Star Flyer official website are made within 10 days of the credit card payment being made and from the day after the scheduled departure date. For refunds after 10 days of the credit card payment being made, we ask that you claim via the SF Call Center or our check-in counter.
If you have paid in cash, we will undertake procedures to refund you via a transfer to your bank account. Star Flyer will bear the cost of any payment transfer fee.
Tickets reserved on our corporate company website are non-refundable. Please contact the person in charge of corporate arrangements or our corporate desk at 0570-07-4919 (business hours: 9:00-19:00 / available all year round).