Notice Regarding Unauthorized Access to the Passenger Service System Provided by Amadeus

We have received an updated report from All Nippon Airways Co., Ltd. ("ANA"), through which we utilize passenger service system services provided by Amadeus IT Group S.A. ("Amadeus"), headquartered in Spain, that an unauthorized third party accessed reservation information for Star Flyer-operated flights within the system and that there are indications that certain personal information of our customers may have been accessed.

Importantly, this incident did not involve any credit card numbers or account passwords. We have been informed that the compromised authentication cedentials have already been revoked, and monitoring protocols have been substantially enhanced.

We extend our sincere apologies to our customers and all other stakeholders for the significant inconvenience and concern this has caused.
In light of these circumstances, we would like to kindly ask our customers to remain cautious regarding potential phishing attempts, including suspicious emails, phone calls, websites, or advertisements on social media to be affiliated with Star Flyer.

Certain customers who made reservations with SFJ as for the period from July 28, 2025, to September 23, 2026

Customer name, booking reference number, travel date, flight routing, cabin class, email address, phone number, frequent flyer number, airline, flight number, e-ticket number, and seat number, among other related details.

• * We are continuing to verify the number of individuals affected. We will provide an update as soon as that information is confirmed.

We will contact customers directly as soon as their details have been verified.

SF Call Center: +81-93-512-7320 (Open: 8:00 - 19:00 Japan Time)

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