International Flights: Privacy Policy

1. Acquisition, Purpose of Use

We shall acquire the personal information of our customers through fair and appropriate means, for the purpose of use limited only to the extent necessary for our business. The personal information of our customers shall be acquired and used for the following purposes.

  • (1)
    Reservation of air transportation services, ticket sales, check-in, airport handling, in-flight services
  • (2)
    Guideline, provision, and management of services and products handled by our company
  • (3)
    All businesses incidental or related to the above (1) and (2)
  • (4)
    Implementation of surveys regarding Star Flyer Mileage Programs and products, etc.
  • (5)
    Implementation of surveys regarding our services and products, etc.
  • (6)
    Provision of information and guide for various events and campaigns.
  • (7)
    Developing new services and products
  • (8)
    Inquiry regarding the services and products we offer
  • (9)
    For inquiries, requests, etc.
  • (10)
    Provision to third parties stipulated in the following item (includes other carriers, service providers, public agencies and any other third parties (hereinafter referred to as Foreign Parties) from the country of departure, country of destination, countries traveled through including those for transit, in regards to the air transportation services used by the customer)

2. Provision and Disclosure to Third Parties

Aside from the following cases, we shall not provide or disclose the personal information of our customers to a third party. Furthermore, shared use and information provided to subcontractors shall not be considered disclosure or providence of information to third parties. However, the personal information of the customer shall remain confidential when the provision and disclosure to overseas third parties are limited by law, excluding instances stipulated in (1) to (4) and (6).

  • (1)
    If obtained with consent from the customer in advance.
  • (2)
    If disclosed or provided as required by laws and regulations.
  • (3)
    If the life of a person, body or property is at risk and is difficult to obtain consent.
  • (4)
    If a state administration or a local government, or a person entrusted with carrying out the affairs required by law requires our cooperation and obtaining the consent of the customer conflicts with the execution of our duties.
  • (5)
    When providing personal information, the disclosure of information that can identify the customer to a third party is suspended and for the following, the customer is notified in advance or is placed in a state where they can easily know.
    • When the purpose of use is to provide to third parties.
    • Category of personal information provided to third parties.
    • Means or methods of providing to third parties.
    • Upon request by the customer, suspend the provision of personal information that can identify the customer to third parties .
  • (6)
    Disclosing and providing in a manner that cannot identify a specific individual, such as statistical data.

3. Outsourcing of Businesses

Our company, in outsourcing a portion of our business, may provide and disclose the personal information of our customers within the scope necessary to our subcontractors. In this case, our company, in regards to the handling of the customers’ personal information, shall conclude and sign a confidentiality agreement with these subcontractors. We shall adhere strictly to the agreement and appropriately supervise such subcontractors.

4. Safety Management

The personal information of our customer shall be appropriately managed, and be paid the utmost attention in preventing leakage, loss, alteration, etc. Regarding the appropriate handling and protection of the personal information of the customer, internal training and education shall be provided towards our executives and employees. In addition, a retention period for personal information shall be separately stipulated in accordance with the purpose of use, and after the said period, shall be disposed of in an appropriate manner.

5. Disclosure

The following measures shall be taken regarding the personal information of the customer upon request by the customer for (1) disclosure, (2) amendment, addition or deletion (hereinafter referred to as Amendments), (3) suspension or deletion (hereinafter referred to as Suspension of Use), or (4) notification of purpose of use ((1) and (4) shall hereinafter be collectively referred to as Disclosure). Furthermore, personal information subject to the request shall be limited to that of the personal information that our company has the right to disclose (applies to the Retained Personal Data as stipulated in the Personal Information Protection Law).

  • (1)
    Request for Disclosure
    Personal information shall be disclosed upon a written request or other methods as approved by the customer. However, we may refuse any one of the following requests.
    • If there is a risk of harm to the life, body, property or other rights and interests of the customer or third parties.
    • If there is a risk of significant damage to the correct operation of our businesses.
    • If the request violates laws and regulations.
  • (2)
    Request for Amendment
    We shall make changes depending on the result of our investigation into the request of the customer.
  • (3)
    Request for Suspension of Use
    If there are enough reasons for the request, we shall suspend the use within the necessary extent.
  • (4)
    Notification Request for Purpose of Use
    We will notify the purpose of use to the customer. However, we may refuse the customer’s request for the following cases.
    • If the purpose of use is clear.
    • If there is a risk of harm to the life, body, property or other rights and interests of the customer or third parties.
    • If there is a risk of causing damage to our rights or legitimate interests.
    • If a state administration or a local government carrying out the affairs required by law requires our cooperation and notifying the customer conflicts with the execution of our duties.

6. Contact

Please contact us from below for inquiries in the preceding paragraph. As for other inquiries regarding personal information, please contact us in writing to the following address (1). However, please note that any inquiry made by an individual whose identity we cannot confirm will be rejected. We strive to respond to all complaints and feedback in an appropriate and prompt manner.

  • (1)
    Address for Disclosure Requests
    Kitakyushu Airport Star Flyer Headquarters Building, 6 Kukokitamachi, Kokuraminami-ku, Kitakyushu-shi, Fukuoka 800-0306
    Addressed To: Star Flyer Personal Information Manager
  • (2)
    Method of Disclosure
    Depending on the type of request, fill all the required information on the A. application form and send it via postal mail enclosed with B. documents for the confirmation of identity to the above address (1). Please note that we may not be able to respond to your requests if you fail to fill out all the required fields on the form. You are required to cover your own postal fees.
    • A.
      Application Format
      • Request of Disclosure
      • Request of Correction
      • Request for the Suspension of Use
      • Request for the Notification of Purpose of Use
    • B.
      Documents for the Confirmation of Identifity
      • (A)
        Requests by the individual him or herself
        A copy of any of the following document: Driver's license, passport, health insurance card, resident’s registration card with photo, physically disabled persons’ handbook, alien registration card or personal seal registration certificate
      • (B)
        Requests by a representative
        A power of attorney to prove the authorization to represent
        (If you are a statutory representative, you must provide a copy of the certificate of individual records or certificate of registered matters in order to prove your status)
        Above (A) form for the individual him or herself or the representative
  • (3)
    Fees
    JPY 500 for every request of disclosure and notification of purpose of use.

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