International Flights: Boarding Guidance Emails
To better serve our customers, we send email alerts to provide information from the reservation to boarding stage to the email address registered when reserving your ticket.
Overview of Email Notification Service
Boarding Guidance Emails
Notifications relating to flight status of reserved flight
- When your flight is canceled
- When check-in is temporarily suspended / resumed
- When checking weather status
- When the flight service is provided under certain conditions
(Potentially turn back to the departure airport or change arrival airport, etc.)
We recommend that you register a mobile phone or smartphone address that you can check at your destination.
Notification emails regarding our flight service will be sent 24 hours a day. Thank you for your understanding.
If your flight is delayed or canceled on the day of reservation / purchase, the boarding guidance email may not be sent.
An SMS (short message service) message will also be delivered to the phone number entered when making the reservation.
Please note that if your device does not support SMS, these messages may not be delivered.
The sender's phone number is "0570-07-3200" and you cannot reply to or call the sender.
Reservation Information Emails
- When your flight has been reserved, changed, or cancelled
- When payment has been completed
How to Save
If you have set to allow only emails from some addresses, such as with domain specific reception, you may not be able to use the email sending service.
For settings such as reception permission / reception refusal cancellation, contact the provider of the email service you are using.
Specify “starflyer.jp” when setting domain specific reception.
Enter all required information on the ‘(2) Passenger Information’ entry screen that is shown when you make a reservation.
Registration for boarding guidance emails is mandatory.