International Flights: Guidance on Ticket Refunds
We will refund the cost of flight tickets and reservation tickets upon your request.
- Refunds require a reservation number and ticket number or the credit card used to purchase the ticket.
- A set transaction fee will be charged upon giving a refund.
Refund Period
We accept requests for a refund within 30 days from the expiration date of the ticket’s period of validity.
- *
If the refund period has expired, it will not be possible to give a refund.
Where and How to Claim a Refund
Where and how a refund is given varies depending on where and how the purchase was made.
Please select where and how you purchased your ticket.
| Refund Location | - |
|---|---|
| Refund Method | - |
We accept the following locations and methods.
| Refund Location |
|
|---|---|
| Refund Method |
We will refund you through your credit card company from which you purchased your ticket. The number of days until a refund is given depends on the date of when the refund procedure is carried out and the timing of the credit card company's deadline and when they process the refund. For more information, contact your credit card company. |
- *1
We only accept refunds for tickets purchased on the Star Flyer website, smartphone website, or SF CALL CENTER (For International Flight Reservation and Information).
We accept the following locations and methods.
| Refund Location | SF CALL CENTER (For International Flight Reservation and Information) |
|---|---|
| Refund Method |
We will refund you by way of a bank transfer.
|
We accept the following locations and methods.
| Refund Location |
|
|---|---|
| Refund Method |
We will refund you through your credit card company from which you purchased your ticket. The number of days until a refund is given depends on the date of when the refund procedure is carried out and the timing of the credit card company's deadline and when they process the refund. For more information, contact your credit card company. |
- *1
We only accept refunds for tickets purchased on the Star Flyer website, smartphone website, or SF CALL CENTER (For International Flight Reservation and Information).
We accept the following locations and methods.
| Refund Location | SF CALL CENTER (For International Flight Reservation and Information) |
|---|---|
| Refund Method |
We will refund you by way of a bank transfer.
|
| Refunds for tickets purchased at a travel agency are accepted at the store at which you made the purchase. |
Cancellation charge
As of August 2018
| Fare Types | From after purchasing the ticket until the departure time |
At or after the departure time |
|---|---|---|
| STAR UNIVERSE | Equivalent to about 10% of fare | Equivalent to about 30% of fare |
| STAR PLANET | Equivalent to about 30% of fare | Equivalent to about 50% of fare |
| STAR COMET | Refund is not possible | Refund is not possible |
- *International flight fares require a separate International Flight Passenger Facility Charge and Passenger Security Service Fee.
- Information on “International Flight Passenger Facility Charge” and “Passenger Security Service Charge” See
Information on the Passenger Service Facility Charge (PSFC) and Passenger Security Service Charge (PSSC)
The following international flight terminal buildings require a Passenger Service Facility Charge and Passenger Security Service Charge. These charges are included with the airfare paid when you purchase a ticket to one of the destination airports and which the airline pays the airport operator.
Airport Class Price Taiwan Taoyuan International Airport (Taipei) PSFC International flight departure Adult TWD 500 Child TWD 500 Chubu Centrair International Airport (Nagoya) PSFC International flight departure Adult JPY 2,620 Child JPY 1,310 PSSC*2 International flight departure Adult JPY 350 Child Kitakyushu Airport PSFC International flight departure Adult JPY 320 Child *1 JPY 150 Taiwan Taoyuan International Airport (Taipei) (International flight departure)
Class Price PSFC Adult TWD 500 Child TWD 500 Chubu Centrair International Airport (Nagoya) (International flight departure)
Class Price PSFC Adult JPY 2,620 Child JPY 1,310 PSSC*2 Adult JPY 350 Child Kitakyushu Airport (International flight departure)
Class Price PSFC Adult JPY 320 Child *1 JPY 150 - *1
The price applied to an infant who will have a seat is the same for a child.
- *2
Prices apply to passengers boarding on or after September 1, 2019. However, these prices are limited to ticketed customers on or after June 1, 2019.
Airport Building Guide
Taipei (Taoyuan) Taoyuan International Airport Corporation Kitakyushu Kitakyushu Air Terminal Chubu (Nagoya) CENTRAL JAPAN INTERNATIONAL AIRPORT COMPANY, LIMITED - *1
- Information on “International Flight Passenger Facility Charge” and “Passenger Security Service Charge” See
